Mellstroy Privacy Policy – Data Collection, Security & User Rights

This Privacy Policy describes how 1Win N.V. (“we”, “our”, “us”, or the “Company”) collects, uses, stores, and safeguards the personal data of users (“you”, “your”, or “user”) when accessing and using mellstroy-apk.com and its related services.

By registering, logging in, or using any part of the Platform, you consent to the processing of your personal data in accordance with this Privacy Policy and applicable data protection laws.

1. Data We Collect

We collect personal information to ensure the secure and lawful operation of our services.

1.1. Personal Identification Information

Full name
Date of birth
Email address
Phone number
Residential address

1.2. Financial Information

Payment card or bank details (where applicable)
E-wallet information
Deposit and withdrawal history

1.3. Technical and Behavioral Data

IP address and geolocation
Device and browser information
Login history and session activity
Cookies and analytics data

1.4. Verification Data (KYC)

Copy of passport, ID card, or driver’s license
Proof of address (utility bill or bank statement)
Proof of payment method ownership

Data is collected directly during account setup, transactions, or verification, and indirectly via cookies or analytical tools.

2. Purpose of Data Processing

We process your information for:

Verifying your identity and meeting legal requirements.
Managing your account and facilitating payments.
Detecting and preventing fraud or misuse.
Providing gaming and betting services.
Sending notifications, updates, or promotional information.
Complying with AML (Anti-Money Laundering) and CTF (Counter-Terrorist Financing) regulations.
Improving platform functionality and user experience.
Enforcing the Terms and Conditions and resolving disputes.

3. Legal Basis for Processing

We process personal data based on:

Contractual necessity: To provide gaming and payment services.
Legal obligation: To comply with AML, CTF, and regulatory standards.
Legitimate interest: To ensure platform security and prevent fraud.
Consent: For marketing communications and cookie usage.

You may withdraw consent at any time by contacting support@mellstroygame.com.

4. Data Storage and Retention

4.1. Data is stored on secure servers located in jurisdictions adhering to international data protection standards.
4.2. Personal data is retained only as long as necessary for operational or legal purposes — typically up to five years after account closure.
4.3. Upon expiry of the retention period, data is permanently deleted or anonymized.

5. Data Protection and Security

We implement robust security measures, including:

SSL encryption for all communications.
Two-factor authentication (2FA) for account access.
Regular audits and penetration testing.
Restricted access to sensitive data by authorized staff only.

Although we maintain industry-leading security, users are responsible for safeguarding their login credentials.

6. Data Sharing and Disclosure

We may share personal data under the following circumstances:

With payment processors for transaction handling.
With verification providers for identity and fraud prevention.
With regulatory bodies when required by law.
With marketing and analytics partners, only upon user consent.
Within the 1Win N.V. corporate group for operational purposes.

We never sell or rent user data to third parties.

7. International Data Transfers

Your data may be processed outside your country, including Curaçao and the European Economic Area (EEA).
All transfers comply with relevant data protection laws and are secured through Standard Contractual Clauses (SCCs) or equivalent safeguards.

8. Your Rights

Under applicable data protection laws, you may request to:

Access your personal data.
Rectify inaccurate or incomplete information.
Delete your data (“right to be forgotten”).
Restrict how your data is processed.
Request data portability in a structured, machine-readable format.
Object to processing for legitimate interest or marketing purposes.

To exercise any of these rights, contact support@mellstroygame.com with the subject line “Data Request.”

9. Cookies and Tracking Technologies

We use cookies to enhance site functionality, personalize content, and analyze performance.

Types of cookies include:

Essential cookies: Necessary for security and account access.
Analytical cookies: Used to measure site usage and performance.
Functional cookies: Store preferences like language or layout.
Marketing cookies: Enable advertising personalization (with consent).

You can manage or delete cookies anytime through your browser settings.

10. Marketing Communications

We may send you promotional emails, SMS, or push notifications regarding offers and updates.
You can unsubscribe anytime via the “Unsubscribe” link or by contacting our support team.

11. Third-Party Links

Our platform may contain links to third-party websites.
We are not responsible for their content or privacy practices — users should review each site’s privacy policy before sharing personal data.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes.
All updates take effect immediately upon publication. Continued use of the Platform indicates acceptance of any revisions.

13. Contact Information

For privacy inquiries or data-related requests, please contact:

📧 support@mellstroygame.com
📍 1Win N.V., Dr. H. Fergusonweg 1, Curaçao