Responsible Gaming

Version of the: 10.01.2026

The Company is firmly committed to responsible gaming and ensuring that all users enjoy our products safely, responsibly, and within their personal limits.
Our goal is to maintain a secure, transparent, and fair gaming environment that helps prevent gambling addiction, underage participation, and financial harm.

1. Our Commitment

While most players participate for entertainment, we understand that a small percentage may develop unhealthy gambling habits.
To address this, we have implemented policies designed to:

  • Restrict access to minors and prohibited users.

  • Offer self-exclusion tools and deposit limits.

  • Provide links to professional support organizations.

  • Ensure fair play and full transparency across all games.

2. Protection of Minors

2.1. Gambling is strictly forbidden for individuals under 18 years of age, or below the legal age applicable in their jurisdiction.
2.2. Age verification is conducted during registration and before any withdrawal request.
2.3. If it is determined that an account was created by a minor, it will be immediately terminated and all bets voided.
2.4. To help parents and guardians prevent underage access, we recommend the use of parental control software such as:

  • NetNanny

  • Qustodio

  • CyberSitter

3. Self-Exclusion and Limit Tools

The Platform provides several features to help users manage their gaming activity:

3.1. Deposit Limits
Set daily, weekly, or monthly deposit caps to control how much you can add to your account.

3.2. Betting and Loss Limits
Restrict the amount you can wager or lose over a defined period.

3.3. Session Time Limits
Manage the duration of your gaming sessions to promote healthy play habits.

3.4. Self-Exclusion
If gambling is negatively impacting your life, you can self-exclude for 6 months, 12 months, or permanently. During exclusion, access to your account will be restricted, and you will no longer receive promotional messages.

3.5. Account Closure
Permanent account closure can be requested anytime by contacting support@mellstroygame.com.

4. Recognizing Problem Gambling

You may be developing a gambling issue if you:

  • Spend more time or money than planned.

  • Chase losses or try to recover previous bets.

  • Borrow money to continue gambling.

  • Hide gambling activity from loved ones.

  • Experience stress, guilt, or anxiety related to gambling.

If these signs apply to you, we encourage taking a break or seeking professional help immediately.

5. Getting Help

If you or someone you know is struggling with gambling-related issues, the following organizations provide free, confidential, 24/7 support:

These organizations offer counseling, helplines, and guidance for managing gambling behavior.

6. Fair Play and Player Protection

6.1. All games on the Platform are certified with Random Number Generator (RNG) technology to ensure fair and unbiased results.
6.2. Regular independent audits are conducted to maintain system integrity.
6.3. Transparent payout ratios and clear game rules are published for every title.
6.4. Any suspicious or unfair behavior will be thoroughly investigated, and appropriate measures taken to protect all players.

7. Responsible Advertising

7.1. All advertising materials comply with responsible gaming standards.
7.2. We do not target minors or vulnerable individuals.
7.3. Promotional messages emphasize entertainment value, not financial gain.

8. Staff Training

All employees undergo responsible gaming training to:

  • Recognize signs of problem gambling.

  • Handle self-exclusion and limit requests appropriately.

  • Provide information and resources to players in need.

9. Our Philosophy

We believe gaming should always be a source of entertainment, not stress or financial difficulty.
Our mission is to ensure every user enjoys a safe, fair, and enjoyable experience.

If you need assistance or have concerns, our 24/7 support team is available at support@mellstroygame.com.

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